We want to help you contact the appropriate support section. Because we want to help you, we have to point you in the right direction first.
All we ask is that you read carefully and pay attention to what we say. Otherwise, we can't help you anyway, however hard we try.
Please read carefully the categories below to find which best suits your enquiry, question, or suggestion.
Before selecting, please read all the categories and make sure you choose the best one. Sending questions to the wrong department will delay your enquiry, and may prevent you receiving a response.
All Evidence Eliminator™ Technical Support is via e-mail because of the highly technical nature of the questions people send to us. The only way to deal with technical enquires is by e-mail because we require you to write down the question exactly.
AOL Users (America On-Line)
You must be aware that Winmag.com (a respected online reviewer) has some not very nice things to say about AOL software. Apparently, you may expect general Windows problems if you are an AOL customer. Our software cleans AOL browser perfectly but your AOL software may cause problems.
The AOL software you have installed could be bugged. If you are using AOL software, may we please suggest that you seriously consider changing to a normal standard ISP internet connection. These are as easy to use as AOL.
Evidence Eliminator™ does work with AOL, but AOL software is alleged to cause serious damage to Windows causing all kinds of faults. Go to this page for more information and decide for yourself.
That is an independent magazine review alleging that installing AOL software is proved to damage windows and cause serious faults including: AOL could stop your Internet connections from working properly.
Report Spam / Forgeries
If you have received or seen messages claiming to be unsolicited advertisements, e-mail or newsgroup posts advertising our software - even if it says it came "From: evidence-eliminator.com" - it certainly did not come from us and is possibly a hoax designed to trick you and waste your time. Please Click Here to report any such messages.
Technical matters about the software (Not billing or ordering)
Including questions about how the software works, what functions it can perform, installing, running, downloading, upgrading, un-installing, fixing error messages, etc. - Click Here.
Questions about Keycodes, fulfillment of Orders and Billing
Including all matters relating to Keycodes, Licensing, Delivery, Ordering and Billing - Click Here.
Associate Program Technical Support
If you are a member of the Evidence Eliminator™ Associate program for Website sponsorship, please find your last Associate Status Report which you have printed. A special Website URL is listed there. Go there to find information about Associate billing, linking, terms, statistics, our monthly schedules, etc. Locate the menu at the top of the page for all options.
Other questions, suggestions or feedback not covered above.
If you are absolutely certain that your question does not fit in any of the descriptions above - Click Here.