Important Notes

Please check the Downloads page to make sure you have the latest version of the product.

Before contacting Technical Support with a query, please make sure to read at least the "Getting Started" section of the Help file (c:\program files\evidence eliminator\help\ee.chm) associated with the product. You can locate this on the Start Menu next to the Evidence Eliminator™ shortcut, or press "Help" in the program.

ee.chm

The "Getting Started" section of Help covers simple set-up issues and gives you step-by-step easy instructions to get up and running with your software, maintain your computer and keep it running properly.

The Search tab of Help also contains a full-text search engine, that searches the Help file for key words and phrases relating to your question.

Please look to the top-left of the Help window and note the three tabs: Contents, Index, Search.

If you cannot see these tabs, press the "Show" button at the top-left of the window.

TIP: Pick one or two words related to your question and enter them into the Index and Search functions. The answer you need is probably already there.

Also use this for questions about how the software works. For example, "What does the free space function do" can be answered by typing "free space" into the help index.

Multiple Questions?

You may enter multiple questions on this form. If you have more than one question, please make sure you have searched the helpfile (above) and the KnowledgeBase for each question individually.

Please ensure you have searched at least twice for each question on the KnowledgeBase. You can obtain fast answers there to most questions you are likely to ask.

Please take care to search carefully for an answer for each question before contacting support. Unfortunately a minority of people don't listen! This is why some other companies charge $30 per tech support question, and most don't even answer their e-mail at all! We do answer! Please help us to help you, by searching carefully and if you have to contact support, provide clear and accurate description of your query.

Any other programs running?

Any other programs you have running at the same time. Remember, you must close all programs before using Evidence Eliminator™. There should be no programs running. More help on closing conflicting, or hidden programs is available in the Knowledgebase.

Please provide the following information in all requests for support:

Your Version Number (If you have installed the software)

The version number of your Evidence Eliminator™. The full version number is shown in the Log Window on program start-up. If the program won't start, the version number can be obtained by finding ee.exe where you installed the program, right-clicking on it, and reading the "Version" tab at the top. A full version number looks like this: 5.05 or 5.00.0005

Evidence Eliminator™ version number

Some information about your PC (If you have installed the software)

The name and version number of your Microsoft Windows installation. Your Windows will tell you this from the Windows Control Panel "System" option. It will look similar to this: "Microsoft Windows 98 Second Edition 4.10.2222 A" and can also be found at the top of the Log Window in our program.

Windows version number

If you have an error, send us the error message in the Log.

Anything you see in an Evidence Eliminator™ error message will automatically be printed to the log in addition. Go to Options - Misc - Logging in the software and disable "Log AutoRefreshing" to get a full log of what's happening. You can then send us the part of the log showing the details of an error. (In Win95/98, use "Test Mode" to get the log.)

Enter here any appropriate section of the log:

Please describe your question clearly and in accurate detail.

If an error message shows, please tell us exactly what it says and exactly when it appears.

If you believe you have a problem please explain as clearly as you can what steps are necessary to reproduce the problem so our Technical Support can reproduce it here and provide a solution, if necessary, as quickly as possible.

Detailed description of your question:

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If you have an Order Number please enter it here:

Your Email Address

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